Refund Policy¶

Last updated: 2 April 2026

This policy applies to all professional services provided by Very Good Technology Company Pty Ltd ("VGTC"). All amounts are in Australian Dollars (AUD) unless otherwise stated in a written agreement.

Services We Provide¶

VGTC provides professional technology services including software development, cloud architecture, technology advisory, and delivery consulting. We do not sell physical goods.

Cancellation¶

Time & Materials engagements¶

Either party may terminate a Time & Materials engagement with 14 days' written notice. You will be invoiced for work completed up to the effective date of termination. No refund is due for work already delivered and invoiced.

Fixed-scope projects¶

Cancellation terms for fixed-scope projects are set out in the relevant Statement of Work. Generally:

If you cancel before work commences, any deposit paid is refundable less administrative costs incurred.
If you cancel after work has commenced, you will be invoiced for work completed to date. Any amount paid in excess of work delivered will be refunded.

Retained advisory¶

Either party may terminate a retained advisory arrangement with 30 days' written notice. Fees paid for the current notice period are non-refundable.

Refunds¶

Refunds may be issued in the following circumstances:

Circumstance	Outcome
VGTC cancels a confirmed engagement before commencement	Full refund of any deposit paid
Work delivered is materially defective and VGTC is unable to remedy it	Partial or full refund at VGTC's discretion
Overpayment due to billing error	Full refund of the overpaid amount

Refunds are not issued for:

Change of mind after work has commenced
Delays caused by the client (e.g., failure to provide required access, approvals, or materials)
Differences of opinion on subjective design or strategy decisions where the deliverable meets the agreed specification

Disputes¶

If you believe you have been incorrectly charged or are dissatisfied with a deliverable, please contact us within 30 days of the relevant invoice date:

Email: hello@example.com Phone: +61 X XXXX XXXX

We will acknowledge your dispute within 2 business days and aim to resolve it within 10 business days.

If we are unable to resolve the dispute directly, either party may refer it to mediation before a mutually agreed mediator. If mediation is unsuccessful, the dispute will be resolved in accordance with the laws of [State], Australia.

Payment Terms¶

Invoices are issued monthly (for Time & Materials) or at agreed milestones (for fixed-scope projects).
Payment is due within 14 days of the invoice date.
Late payments may attract interest at the rate of 2% per month on the outstanding balance after the due date.

Contact¶

For billing or refund enquiries:

Very Good Technology Company Pty Ltd Esk QLD, Australia Email: sales@vgtc.tech